Support
We usually reply within 24 hours.
Need help? Email us at support@gymcoachapp.com. Tell us what you were doing and which device you use (iPhone, Android or web), and include a screenshot if you can. That helps us fix things faster.
Replying to a report about a user or a message is our priority. We review every report within 24 hours.
Account
I can't sign in or forgot my password
On the sign-in screen, tap Forgot password? and enter your email. We'll send you a link to set a new password. If no email arrives, check your spam folder and make sure you used the address you signed up with.
How do I delete my account?
Open Profile, scroll to Account, tap Delete account and type your email to confirm. Your account and all its data are deleted immediately. This can't be undone. If your coach subscription is active, cancel it separately (see below), because deleting your account does not cancel an Apple subscription.
How do I change my language or theme?
Go to Profile. You can switch between English and Dutch and between light, dark or system theme.
Athletes
How do I connect to my coach?
Ask your coach for their invite code. Go to Profile, find My Coach, enter the code and tap Connect. Your coach gets a request and must accept it before you're linked. To change coach, use Switch Coach in the same place; to stop, tap Leave Coach.
Is GymCoach free for athletes?
Yes. Athletes never pay. Logging workouts, progress, personal records, friends and sharing are all free.
I lost a workout or a set
Sets are saved as you log them. If you log without a signal, they're kept on your phone and sent when you're back online. Open the workout again to see them. If something is still missing, email us the date of the workout and we'll look into it.
How do I connect Apple Health?
Go to Profile, open Health and tap Connect. It's optional. GymCoach reads steps, active energy, resting heart rate, sleep and body weight, and can save your weight check-ins to Apple Health. You can turn it off any time in the Health app under Sharing.
How do I share a workout?
Open a finished workout and tap Share workout. GymCoach creates an image with your stats and every exercise, ready to post.
Coaches and subscriptions
How many athletes can I coach for free?
Up to 3. For more athletes, choose a Starter, Pro, Business or Unlimited plan under Profile → Subscription.
How do I restore my purchase?
Open Profile → Subscription and tap Restore purchases. Use the same Apple ID you bought with.
How do I cancel my subscription?
Subscriptions are billed by Apple, so they're managed in your Apple ID settings, not inside GymCoach. On your iPhone: Settings → [your name] → Subscriptions → GymCoach → Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid the next charge. Refund requests are handled by Apple at reportaproblem.apple.com.
How do I invite an athlete?
Your personal invite code is on your Profile. Share it with your athlete. They enter it under My Coach, and you accept their request in the Athletes tab.
Safety
How do I report or block someone?
In any chat, tap the … button at the top right to report or block the person, or press and hold a message to report that message. Blocking stops all messages and hides you from each other everywhere. You can unblock people under Profile → Blocked users.